Carole Darby has been volunteering at Diagrama Foundation’s Edensor Care Centre since the loss of her husband, Colin, who was a much-loved resident at the home. Rather than stepping away from the Edensor community following his death, Carole chose to stay and give her time to other residents.
Since then, she has become a very popular and familiar face at the care centre, volunteering almost every day without seeking recognition or reward.
Edensor provides specialist dementia and nursing care, supporting residents to retain their independence and dignity for as long as possible through meaningful, person-centred care and activities. Carole plays an important role in helping residents make the most of every day.
She assists at mealtimes, supports activities, accompanies residents on outings and, most importantly, provides companionship. Whether sitting quietly with someone, sharing a conversation or bringing laughter into the room, Carole has an instinctive ability to understand what people need and respond with warmth and kindness.
Her presence has become a source of comfort and reassurance for residents, who greet her with joy and have developed deep trust in her. She also provides valuable support to the care team and contributes to the warm, family atmosphere at Edensor.
Carole's daughter, Helen, said: “Mum is blissfully unaware of the positive impact she has… she simply loves being part of the Edensor family.”
Carole's nomination recognised the significant difference she makes to residents' lives, particularly at a time when every day matters.
The nomination said:
In a setting where time is precious, Carole helps ensure that residents’ days are not just cared for but truly lived.
David McGuire, CEO of Diagrama Foundation, said:
We are absolutely delighted that Carole is one of the finalists for this award. She is an extraordinary example of the difference that one person can make simply by giving their time, kindness and companionship.
“Carole has become such an important part of the Edensor family. Her commitment is remarkable, but what makes her particularly special is that she never seeks recognition. She volunteers because she genuinely cares about the residents and wants to make their days better. We are incredibly proud of Carole and hope she knows just how much she is valued by everyone at Edensor.
Carole is one of the finalists in the Volunteer category, with the winner to be announced at the BBC Make a Difference Awards ceremony on Sunday 6 September 2026 at Chelmsford Theatre.
The awards will be hosted by BBC Radio Essex presenter Sonia Watson and Britain’s Got Talent finalist Sonny Green.
For more information Edensor Care centre visit www.diagramafoundation.org.uk/senior-dementia-care/edensorcarehomeclacton
If you’d like to support the residents at Edensor, you can help by purchasing an item from their Amazon Wishlist: https://linktr.ee/diagramaamazonwishlist. Every contribution, big or small, helps enhance the daily lives of the people Diagrama supports.
